Customer Experience

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Finding The Perfect Flooring Solution Is Made Easy With

The Floor Coverings International Process.

Discovery

At your first Design Consultation, your Design Associate will begin a journey of discovery with you. He or she will ask you a number of questions to begin exploring your options and will listen closely to your answers. Based on your needs and desires, your Design Associate will share with you the latest flooring styles and technologies that can help you achieve all of your goals.  This is your chance to ask all of your questions about each option in order to find the perfect solution for your home.

Collaboration

Based on your responses, your Design Associate will perform a custom assessment and will create a unique proposal for your flooring project. At this stage, the conversation continues and you can keep working with your Design Associate until all of the details of your plan are perfect.

Implementation

Once you have approved the final plan, we will schedule our installation at your earliest convenience. A team of our highly skilled contractors will get to work preparing your space with expert efficiency. Prior to the installation, we will also help you move larger furniture safely out of the room.

The Finishing Touches

After installation is complete, our team will remove any old flooring materials and debris from the area, and will clean your new floors. When we depart, you are ready to enjoy your beautiful new flooring in the comfort of your home!

Want to learn more about Customer Experience for your home?

Schedule a in-home consultation today.